Authenticity & Quality Assurance
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Frequently asked questions
Does Vapour Essentials Verify age?
We Operate a 18+ age verification policy, this is in line with UK regulations. All orders will need to be verified at the end of checkout. Orders that are not verified or fail the verification process will be cancelled and refunded. Vapour Essentials does not sell any vaping or nicotine products to those under the legal age.
Are our products authentic?
At Vapour Essentials we only stock 100% genuine products, sourced directly from manufacturers or approved distributors. All our products arrive factory sealed and include all authenticity verification where available.
When will my order be shipped?
All orders will try to be shipped same day if ordered before 12am. Our standard delivery can take between 1-3 working days, depending on your location. Once your order has been shipped, you will receive tracking details via email so you can monitor you packages progress.
Why pick Vapour Essentials?
At Vapour Essentials is our goal to provide the best value and experience for our customers. Our carefully selected range of products is sure to satisfy anyones vaping needs.
How do I contact customer service?
You are able to contact our customer service team by either filling out the contact form, or emailing us directly via info@vapouressentials.co.uk. all emails will be responded to within two business days.
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